5.1. Can you describe a time when you had to handle a difficult client during a property transaction?
Introduction
This question is crucial for assessing your interpersonal skills and ability to manage client relationships, which are essential in real estate.
How to answer
Use the STAR method to structure your response (Situation, Task, Action, Result)
Clearly outline the nature of the challenge with the client
Explain your approach to understanding their concerns and managing their expectations
Detail the specific steps you took to resolve the issue
Highlight the positive outcome and any lessons learned from the experience
What not to say
Avoid blaming the client for the difficulties
Don't focus solely on the problem without discussing the solution
Refrain from giving vague answers without specific details
Do not neglect to mention your role in resolving the situation
